Contact information

Last updated: 25 June 2026

Thank you for visiting Yarnland.

We are always happy to answer your questions and assist you with your orders.

Customer Support

For any enquiries regarding products, orders, shipping, returns or general information, please contact us:

Yarnland

Email: yarnland.shop@gmail.com

Business Hours

Monday – Friday

09:00 – 17:00 (Western European Time – WET/WEST)

We aim to respond to all enquiries within 1 business day.

Business Information

Business Name:

Yarnland Shop

Business Owner:

Elisabete Santos

Registered Address:

Rua da Serrada, N.2

Casal da Ordem

3105-359 Vermoil

Portugal

Order Support

For questions regarding an existing order, please include:

  • your order number;

  • your full name;

  • a brief description of your enquiry.

This helps us assist you more quickly.

Returns

For return requests, please contact us before sending any products.

Please refer to our Returns & Refund Policy for full instructions.

Wholesale Enquiries

If you are interested in wholesale opportunities or business partnerships, please contact us at:

yarnland.shop@gmail.com

Response Times

We strive to answer all emails within 24 business hours.

During weekends, public holidays or busy periods, response times may be slightly longer.

Thank you for your patience and understanding.

We appreciate your trust in Yarnland and look forward to being part of your creative journey.