Shipping policy

Last updated: 25 June 2026

Thank you for shopping with Yarnland.

We are committed to preparing and shipping your order as quickly and carefully as possible. Please read the information below before placing your order.

1. Order Processing

Orders are typically processed within 3–5 business days after payment has been successfully received.

Orders placed during weekends or public holidays will be processed on the next business day.

During busy periods, product launches or seasonal promotions, processing times may be slightly longer. If this happens, we will inform you as soon as possible.

2. Shipping Destinations

Yarnland currently ships to:

  • Portugal

  • European Union countries

  • Selected international destinations

Available shipping options are displayed during checkout based on the delivery address.

3. Shipping Costs

Shipping costs are calculated automatically during checkout based on:

  • destination country;

  • parcel weight;

  • parcel dimensions;

  • selected shipping service.

The final shipping cost will always be shown before payment is completed.

4. Delivery Times

Estimated delivery times are:

  • Portugal: 3–5 business days

  • Spain: 3–5 business days

  • European Union: 3–10 business days

  • International destinations: Delivery times vary depending on the destination.

These are estimated delivery times only and may vary due to courier operations, customs procedures or circumstances beyond our control.

5. Order Tracking

Whenever available, a tracking number will be provided by email once your order has been dispatched.

Customers can use the tracking information supplied by the shipping carrier to monitor the progress of their delivery.

6. Customs, Duties and Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping prices.

Yarnland has no control over these fees and cannot estimate their amount.

7. Incorrect Shipping Information

Please ensure that your delivery address is complete and accurate before placing your order.

Yarnland cannot be held responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

8. Lost or Delayed Shipments

If your parcel has not arrived within the expected delivery period, please contact us.

We will gladly assist by working with the shipping carrier to investigate the shipment.

Please note that courier delays are occasionally outside our control.

9. Damaged Parcels

If your parcel arrives visibly damaged, we recommend:

  • taking photographs of the parcel before opening it;

  • taking photographs of any damaged products;

  • contacting us within 48 hours of delivery.

This helps us resolve the issue as quickly as possible.

10. Split Shipments

If an order contains products with different availability, Yarnland reserves the right to ship the items separately when appropriate.

Customers will not be charged additional shipping costs for split shipments initiated by Yarnland.

11. Sustainability

Whenever possible, we use packaging that is appropriately sized for your order in order to minimise waste while ensuring your products arrive safely.

12. Contact

If you have any questions regarding shipping, please contact us:

Yarnland

Email: yarnland.shop@gmail.com

We will always do our best to ensure your order reaches you safely and as quickly as possible.