Refund policy

At Yarnland, we want you to shop with confidence. If, for any reason, you are not completely satisfied with your purchase, we're here to help.

1. Right of Withdrawal

If you are a consumer residing within the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing any reason.

To exercise this right, please contact us before returning your order.

2. Return Eligibility

To be eligible for a return, products must:

  • be unused and in their original condition;

  • be returned in their original packaging;

  • include all original labels and accessories;

  • be accompanied by proof of purchase.

For quality reasons, yarn balls must be returned unused, unwound and with the original label (band) intact.

Products showing signs of use, damage, dirt, pet hair, smoke odours or any alteration that prevents resale as new cannot be refunded.

3. Non-Returnable Items

The following items cannot be returned:

  • Digital products and downloadable files.

  • Gift cards.

  • Custom-made or personalised products.

  • Products damaged through improper use after delivery.

  • Yarn that has been wound into cakes or balls.

  • Yarn with the original label removed or damaged.

4. How to Request a Return

To request a return, please contact us at:

Email: yarnland.shop@gmail.com

Please include:

  • your order number;

  • the products you wish to return;

  • the reason for your request (optional but appreciated).

Once your request has been approved, we will provide detailed return instructions.

Returns sent without prior authorisation may not be accepted.

5. Return Shipping Costs

Unless the return is due to our error or a defective or incorrect product, customers are responsible for the cost of returning the goods.

We strongly recommend using a tracked shipping service, as Yarnland cannot be held responsible for returns lost during transit.

Original shipping charges are non-refundable, except where required by applicable law.

6. Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

  • a damaged item;

  • a defective product;

  • an incorrect product;

please contact us within 48 hours of delivery and include clear photographs showing the issue.

Once the issue has been assessed, we will offer the most appropriate solution, which may include:

  • a replacement;

  • a full refund;

  • a partial refund;

  • or another suitable resolution.

7. Refunds

Once your returned items have been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear. Processing times may vary depending on your bank or payment provider.

8. Exchanges

We do not offer direct exchanges.

If you would like a different colour or product, simply place a new order and return the original item (if eligible).

9. European Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws within the European Union.

10. Contact

If you have any questions regarding returns or refunds, please contact us:

Yarnland

Email: yarnland.shop@gmail.com

We are always happy to help.