Have a question about an order, our yarns, crochet accessories, patterns, or handmade crochet toys? We’re happy to help.
Yarnland is an online shop based in Portugal, created for crochet and amigurumi lovers. Whether you need help choosing a product, have a question before placing an order, or need support with an existing purchase, feel free to get in touch.
Customer Support
Email: support@yarnland.shop
Phone: +351 934 252 532
Location: Portugal
Customer service hours: Monday–Friday, 09:00–17:00 WET/WEST
We aim to reply within 1 business day.
Order Enquiries
If your message is about an existing order, please include your order number and the email address used when placing the order. This will help us assist you more quickly.
For questions about shipping, delivery times, returns or refunds, you may also find the information you need in our FAQ, Shipping Policy and Returns & Refunds pages.
Product Questions
Need help with a product before ordering?
You can contact us with questions about:
- Cenilco Jelly Chunky yarn and colours
- Crochet and amigurumi accessories
- Digital crochet patterns
- Handmade Fluffy Friends crochet toys
- Product availability
- Larger quantities or wholesale enquiries
We’ll be happy to help you find the information you need.
Wholesale Enquiries
Are you a yarn shop, haberdashery or craft retailer interested in Cenilco Jelly Chunky?
Yarnland works directly with Cenilco and welcomes enquiries from retailers interested in stocking the yarn.
Please contact us at support@yarnland.shop and include a few details about your business and the products or quantities you are interested in.
Send Us a Message
Have another question? Use the contact form below and we’ll get back to you as soon as possible.