Welcome to Yarnland’s Frequently Asked Questions.
Here you’ll find helpful information about ordering from Yarnland, shipping and delivery, returns, our Jelly Chunky chenille yarn, crochet accessories, digital patterns, and handmade Fluffy Friends crochet toys.
If you can’t find the answer you’re looking for, please contact us at support@yarnland.shop. We’ll be happy to help.
Orders & Payments
How can I place an order at Yarnland?
Simply browse our online store, choose the products you love, select the available options and quantities, and add them to your cart. When you're ready, proceed to checkout to enter your delivery details, choose an available shipping method and complete your payment. Once your order has been successfully placed, you will receive an order confirmation by email.
What payment methods do you accept?
The payment methods available to you will be displayed at checkout. Available options may vary depending on your country or region. All prices on Yarnland are displayed in euros (EUR).
Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact us as soon as possible at support@yarnland.shop. We will always do our best to help, but once an order has been prepared or dispatched, we may no longer be able to change or cancel it.
Can I combine two separate orders?
If your orders have not yet been prepared for dispatch, contact us as soon as possible. Where possible, we will try to combine them into one shipment. However, this cannot be guaranteed.
How will I know that my order has been received?
After completing your purchase, you should receive an order confirmation at the email address provided during checkout. Please check your spam or junk folder if you cannot find it. If you still haven't received your confirmation, contact us at support@yarnland.shop.
Can I buy from Yarnland if I live outside Portugal?
Yes. Yarnland is based in Portugal and ships to Portugal, Spain and a selection of other European countries. The destinations currently available for delivery will be shown at checkout.
Shipping & Delivery
How long does it take to process my order?
Orders are usually prepared for dispatch within 3–5 business days. During particularly busy periods, processing may take a little longer. Please note that processing time is separate from the estimated delivery time.
How long will my order take to arrive?
Estimated delivery times depend on the destination and shipping service selected. For Portugal and Spain, delivery is generally estimated at 3–5 business days after dispatch. Delivery times to other European destinations may vary.
Please remember that delivery estimates are not guaranteed and may be affected by circumstances outside our control, such as carrier delays, holidays or exceptional periods.
How much does shipping cost?
Shipping costs are calculated automatically at checkout according to factors such as the destination, weight and dimensions of your order and the available delivery service. Add your products to the cart and enter your delivery address at checkout to see the available shipping options and their cost.
Which countries does Yarnland ship to?
Yarnland ships from Portugal to Portugal, Spain and a selection of other European countries. Enter your delivery address at checkout to see whether shipping is currently available to your destination.
Will I receive tracking information?
When tracking is available for the shipping service selected, you will receive the relevant tracking information after your order has been dispatched.
What happens if my parcel is delayed?
Occasional carrier delays can happen, particularly during busy periods. If your parcel is taking longer than expected, check the tracking information provided with your shipment. If you need further assistance, contact us at support@yarnland.shop and we will be happy to help.
What should I do if my parcel arrives damaged?
Please contact us as soon as possible at support@yarnland.shop and include your order number, a description of the issue and clear photographs of the parcel and damaged item(s). This information will help us assess the situation and assist you as quickly as possible.
Can I change my delivery address after placing an order?
Contact us as soon as possible if you notice an error in your delivery address. If your order has not yet been dispatched, we will do our best to update it. Once a parcel has been handed over to the carrier, we may no longer be able to change the delivery address.
Returns & Refunds
Can I return an item purchased from Yarnland?
Yes. For eligible physical products, you have the right to request a return within 14 days of receiving your order. Returned items must be unused, in their original condition and packaging, with any labels or product bands intact.
Please contact us at support@yarnland.shop before returning an item so we can provide you with the necessary instructions.
Can I return yarn?
Yes, provided the yarn is unused, unwound and in its original condition, with the original band or label intact. Yarn that has been used, wound, altered or otherwise handled in a way that prevents it from being resold in its original condition may not be eligible for return.
Are there any items that cannot be returned?
Certain products are not eligible for return, including digital products once supplied or accessed, gift cards, personalised or custom-made items, and products that have been used or altered after delivery, subject to applicable consumer law.
Can I return a digital crochet pattern?
Digital crochet patterns are generally not eligible for return or refund once the digital content has been supplied or accessed, subject to applicable consumer law. If you experience a technical problem with your pattern or receive the wrong file, please contact us and we will be happy to help.
Who pays the return shipping costs?
For returns made under the right of withdrawal, the customer is generally responsible for the cost of returning the item, unless otherwise required by applicable law. If you receive an incorrect, damaged or defective product, please contact us before sending anything back so that we can assess the situation and provide appropriate instructions.
When will I receive my refund?
Once your return has been received and inspected, we will let you know whether the refund has been approved. Approved refunds will be issued to the original payment method. The time it takes for the funds to appear in your account may depend on your bank or payment provider.
What should I do if I receive the wrong or a defective item?
Please contact us as soon as possible at support@yarnland.shop, including your order number, a description of the problem and, where relevant, clear photographs of the item. We will review the issue and help arrange an appropriate solution.
Where can I find the complete return conditions?
For full information about eligibility, exclusions, return procedures and refunds, please read our Returns & Refunds Policy.
Yarns & Dye Lots
What is Cenilco Jelly Chunky yarn?
Cenilco Jelly Chunky is a soft chenille yarn made from 100% polyester, designed for projects that benefit from a plush, velvety finish. It is particularly suitable for amigurumi, crochet toys and other soft crochet and knitting projects.
Each skein contains approximately 100 g / 120 m of yarn.
What hook size do you recommend for Jelly Chunky?
For crochet, a 4.0–5.0 mm hook is recommended. The ideal hook size may vary depending on your tension, the project and the finish you want to achieve.
For knitting, the recommended needle size is approximately 4.5–6.5 mm.
Is Jelly Chunky suitable for amigurumi and crochet toys?
Yes. Jelly Chunky is particularly well suited to amigurumi and crochet toys because of its soft chenille texture and plush finish. The appropriate hook size and tension will depend on the project and pattern you are following.
Are the colours shown on the website accurate?
We make every effort to represent yarn colours as accurately as possible. However, colours may appear slightly different depending on your screen, lighting conditions and device settings.
What is a dye lot?
A dye lot identifies yarn produced during the same dyeing batch. Small colour variations can occur between different dye lots, even when the yarn has the same colour name and reference number. This is a normal characteristic of yarn production and is not considered a defect.
Should I buy all the yarn I need for a project at the same time?
Yes, whenever possible. If your project requires several skeins of the same colour, we recommend purchasing the full quantity in a single order. This gives you the best chance of receiving yarn from the same dye lot and helps minimise possible colour variations within your project.
Will skeins of the same colour always be from the same dye lot?
Not necessarily. Stock may include yarn from different production batches. When possible, we recommend ordering the quantity required for your entire project at once.
How much yarn do I need for my project?
The amount required depends on the size and type of project, hook or needle size, stitch, tension and pattern. If you are following a crochet or knitting pattern, use the yarn quantity indicated by the designer as your starting point and consider purchasing a little extra when necessary.
Where is Cenilco yarn manufactured?
Cenilco Jelly Chunky is manufactured in Türkiye by Cenilco. Yarnland works directly with Cenilco to bring Jelly Chunky yarn to customers in Portugal, Spain and other European markets.
Crochet Accessories
What crochet accessories can I find at Yarnland?
Yarnland offers a growing selection of accessories for crochet and amigurumi, including crochet hooks, stitch markers, safety eyes and other useful tools and components for your handmade projects.
Our range may change as new products, sizes and colours are added to the store.
What sizes of safety eyes are available?
Yarnland offers safety eyes in a variety of sizes to suit different amigurumi and crochet projects. Available sizes and styles are shown on each product page, together with the relevant product information.
Do safety eyes include washers?
Yes. When stated in the product listing, safety eyes are supplied as a pair with the corresponding safety washers. Please check the individual product description for the exact contents of each set.
Are safety eyes suitable for toys intended for children under 3 years old?
Safety eyes contain small components and may present a choking hazard if they become detached. For this reason, products made with safety eyes should not be considered suitable for children under 3 years old solely because the components are described as “safety eyes”.
For items intended for babies or young children, carefully consider the applicable safety requirements and whether securely embroidered features are a more appropriate alternative.
What are safety washers used for?
Safety washers are fitted to the back of safety eyes to help secure them to the project. They should be installed correctly and checked carefully before the finished item is used.
Which crochet hook should I choose?
The ideal hook size depends on the yarn, project, pattern and your individual tension. Always check the recommendations for the yarn and pattern you are using.
For Cenilco Jelly Chunky, the recommended crochet hook range is approximately 4.0–5.0 mm.
What are stitch markers used for?
Stitch markers help identify important points in your work, such as the beginning of a round, increases, decreases or specific stitches. They are particularly useful when working amigurumi in continuous rounds.
Will Yarnland add more crochet and amigurumi accessories?
Yes. We are continually developing our product range and may introduce new tools, accessories, sizes and styles over time. Check the Accessories collection for the latest available products.
Digital Crochet Patterns
What is a digital crochet pattern?
A digital crochet pattern is a set of downloadable instructions that guides you through creating a crochet project yourself. When you purchase a digital pattern from Yarnland, you are purchasing the instructions only — not the finished handmade plush shown in the photographs.
Are Yarnland crochet patterns available in English?
Yes. Our Fluffy Friends crochet patterns are written in English using US crochet terminology (US terms). Please check the individual product page for the language and information specific to each pattern before purchasing.
How will I receive my crochet pattern?
Digital patterns are delivered electronically. After completing your purchase, you will receive access to the digital file according to the download instructions provided with your order. No physical product will be shipped when your order contains only digital products.
What format are the patterns supplied in?
Our digital crochet patterns are generally supplied as PDF files, designed so you can conveniently view them on a computer, tablet or mobile device.
What skill level do I need?
The required crochet experience may vary from one design to another. Please check the individual pattern description before purchasing for information about the project and any techniques you may need.
Are yarn and materials included with a digital pattern?
No. A digital pattern contains the crochet instructions only unless the product page specifically states otherwise. Yarn, crochet hooks, stuffing, safety eyes and other materials are not included.
Where possible, the pattern or product page will provide information about the yarn and materials used to create the original design.
Can I use Cenilco Jelly Chunky to make Fluffy Friends patterns?
Jelly Chunky is particularly suitable for many plush and amigurumi projects because of its soft chenille texture. However, always check the materials and yarn recommendations for the specific pattern, as changing yarn weight, hook size or tension may affect the finished size and appearance.
Will my finished plush be exactly the same size as the one shown in the pattern?
Not necessarily. Finished dimensions can vary depending on the yarn, hook size, tension, stuffing and individual crochet technique. Any measurements provided in a pattern should therefore be considered approximate unless otherwise stated.
Can I return or exchange a digital crochet pattern?
Because crochet patterns are digital products, they are generally not eligible for return or refund once the digital content has been supplied or accessed, subject to applicable consumer law.
If you receive the wrong file or experience a technical problem with your download, please contact support@yarnland.shop and we will be happy to help.
I purchased a pattern but I am having trouble with the instructions. Can you help?
Yes. If you have a question about one of our Fluffy Friends patterns, contact us at support@yarnland.shop and include the name of the pattern and a clear description of the part you need help with.
Handmade Crochet Toys
What are Fluffy Friends handmade crochet toys?
Fluffy Friends are handmade crochet plush toys individually created in Portugal. Each character is carefully crocheted, assembled and finished by hand using soft yarns and selected materials.
Unlike mass-produced plush toys, every Fluffy Friend is individually handmade, giving each piece its own unique character.
Are Fluffy Friends sold as finished toys or crochet patterns?
Both may be available at Yarnland, but they are sold as separate products.
A product described as a Handmade Crochet Toy is a finished physical item that will be shipped to you.
A product described as a Digital Crochet Pattern contains downloadable instructions for making the character yourself and does not include the finished toy.
Always check the product title and description before purchasing.
Are all Fluffy Friends exactly identical?
No — and that is part of their handmade character. Because every Fluffy Friend is made individually by hand, slight variations in size, shape, stitching, positioning and other small details may occur.
These natural variations are not considered defects; they are part of what makes each handmade piece unique.
What materials are used to make Fluffy Friends?
Materials may vary depending on the character. Many Fluffy Friends are made using soft 100% polyester chenille yarn and polyester filling.
Some designs may also include safety eyes, embroidery or other decorative elements. The materials used for each character are specified on the individual product page.
Are Fluffy Friends made with Cenilco Jelly Chunky yarn?
Many of our handmade Fluffy Friends are created using Cenilco Jelly Chunky, the soft chenille yarn also available from Yarnland.
Please check the individual product description for the materials used in each specific toy.
Where are Fluffy Friends handmade?
Fluffy Friends are individually handmade in Portugal.
Will the toy I receive be exactly the same as the one in the photographs?
The photographs represent the design and appearance of the product. However, because each piece is handmade, small variations are natural and your Fluffy Friend may not be absolutely identical to the one photographed.
Colours may also appear slightly different depending on your screen or device settings.
How large are the handmade crochet toys?
The size varies according to the character and design. Approximate measurements are provided on each product page.
Because the toys are handmade, slight variations in finished dimensions may occur.
Are Fluffy Friends suitable for children under 3 years old?
Not all Fluffy Friends are suitable for children under 3 years old. Some designs contain safety eyes or other small detachable parts that may present a choking hazard.
Always check the safety information on the individual product page before purchasing. Products carrying a warning for children under 3 years should not be given to children within that age group.
How should I care for my Fluffy Friend?
Care instructions may vary according to the materials and construction of the individual toy. Unless otherwise stated on the product page, we recommend gentle hand washing and natural air drying.
Keep the product away from fire and always follow any specific care and safety instructions supplied with your Fluffy Friend.
Can I request a custom Fluffy Friend?
Custom or personalised orders are not automatically available for every design. If customisation is offered, this will be stated on the product page or announced separately by Yarnland.
You may contact us at support@yarnland.shop to enquire about current availability.
Product Safety & Care
Where can I find safety information for a Yarnland product?
Relevant safety information is provided on the individual product page whenever applicable. Please read the product description, warnings and product safety information carefully before purchasing or using an item.
Are products with safety eyes suitable for children under 3 years old?
Products containing safety eyes or other small detachable parts may present a choking hazard and may not be suitable for children under 3 years old.
Always check the specific safety information and warnings provided on the individual product page.
Why are they called “safety eyes” if they can present a choking hazard?
The term safety eyes refers to the type of component and its fastening system. It does not mean that every finished item made with safety eyes is automatically suitable for babies or young children.
The safety of a finished handmade product depends on its design, construction, materials, intended use and compliance with applicable safety requirements.
I make my own amigurumi. Am I responsible for the safety of the finished product?
Yes. Yarnland supplies yarns, accessories and components for craft projects, but the maker is responsible for the construction, durability, intended use and safety of the finished handmade product.
If you make items for sale, particularly products intended for babies or children, you are responsible for ensuring that they comply with the applicable product safety requirements.
How should I care for handmade crochet toys?
Care requirements may vary according to the yarn, filling, accessories and construction of each item. For Yarnland's handmade Fluffy Friends, always follow the care instructions provided on the individual product page.
Unless otherwise stated, gentle hand washing and natural air drying are recommended. Keep handmade items away from fire.
Can crochet toys be tumble dried or ironed?
Unless the individual product instructions specifically state otherwise, we do not recommend tumble drying or ironing handmade chenille crochet toys. Heat can affect polyester fibres, shape and other components.
How should I care for Cenilco Jelly Chunky yarn and projects made with it?
Always follow the care information provided with the yarn and on the relevant product page. Care requirements for a finished project may also depend on any additional materials used, such as stuffing, safety eyes, embroidery or decorative components.
What should I do if a handmade toy becomes damaged?
If stitching, an eye, an accessory or another component becomes loose or damaged, stop using the item until it has been properly assessed or repaired. This is particularly important when the item may be accessible to children.
Where can I ask a product safety question?
If you have a question about the materials, care or safety information for a Yarnland product, contact us at support@yarnland.shop and tell us which product you are enquiring about.
Contact & Support
How can I contact Yarnland?
You can contact us by email at support@yarnland.shop.
We are happy to help with questions about products, orders, shipping, returns, crochet patterns, product safety or general information about Yarnland.
What are Yarnland’s customer support hours?
Our customer support hours are:
Monday–Friday
09:00–17:00 (WET/WEST)
Yarnland is based in Portugal.
How quickly will I receive a reply?
We aim to respond to all enquiries within 1 business day. During weekends, public holidays or particularly busy periods, response times may be slightly longer.
What information should I include when contacting you about an order?
To help us assist you more quickly, please include:
- your order number;
- your full name;
- the email address used to place the order;
- a brief description of your question or issue.
If you are contacting us about a damaged or incorrect product, please also include clear photographs whenever relevant.
Do you offer wholesale opportunities for retailers?
Yarnland is developing wholesale opportunities for selected products, including Cenilco yarns, for retailers and craft businesses.
If you are interested in stocking Yarnland products or discussing a business partnership, please contact us at support@yarnland.shop with some information about your business and the products you are interested in.
Where can I find Yarnland’s policies?
Our complete store policies are available on the Yarnland website, including our Shipping Policy, Returns & Refunds Policy, Privacy Policy and Terms of Service.
For questions not covered in these policies or in our FAQ, please contact us and we will be happy to help.